It looks like your last campaign got suspended on Kickstarter. What happened there?
Yes, our last campaign was suspended by Kickstarter. We designed our watches over a year before we launched on Kickstarter. During that time, we marketed the watches and built social media followings. Between the time we designed the watches and the time we launched on Kickstarter, one of our watch designs (exact same minus the logo) popped on on Alibaba from an unknown Chinese manufacturer and that watch became very popular among wooden watch listings on Alibaba. After we launched, people noticed that watch and assumed we were buying and reselling an existing product, which is against Kickstarter’s terms. This, of course, was not the case but we can’t blame Kickstarter or anyone else from assuming that. We had all of our backdated design files and conversations from our manufacturer to prove that we were the original designers, but unfortunately, when a campaign is suspended it is unreversible and Kickstarter has a policy not to comment further on suspended campaigns.
After our account was suspended, we explained the situation to Indiegogo and we finished a successful campaign over there.
When a campaign is suspended, the creator’s account is suspended as well. We went through a lengthy appeal process with Kickstarter to get approved to launch another campaign. They were kind enough to hear our appeal and unsuspend our account so we could launch this campaign. In order to do so, they asked that we upload our design files onto our pitch text so there would be no question about whether or not we designed these watches.
The previous suspension should not affect this campaign in any way.
If you would like any more information, please feel free to message us directly and we’ll do our best to answer any questions you may have.
Last updated: August 18, 2017 17:01
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.